Privacy Policy for InReach® Global Satellite Technology

Last updated: April 17, 2018

Garmin developed this Privacy Policy to provide you with information on how we and our subsidiary, inReach, Inc. (“inReach”) process your personal data when you visit the Garmin Explore website, create a Garmin account, register and use your inReach device, subscribe to and use inReach satellite communication services, and use the Earthmate app and the Explore app.

“Personal data” is information relating to an identified or identifiable natural person.

To jump to a specific section of this Privacy Policy, please click on a link below:

Categories of Personal Data Processed by Garmin

Personal data that is processed when you create a Garmin account:

When you create a Garmin account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.

Purposes and Legal Grounds:

(a) Garmin processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Garmin’s legitimate interest in protecting the security of your account.

(b) Garmin also processes your email address for the purpose of sending you important information about your devices, apps, subscription or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your Garmin account. The legal ground for processing your email address for this purpose is based on Garmin’s legitimate interests in providing you important information about your devices, apps, subscription or account.

(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your IP address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.

(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is Garmin’s legitimate interest in providing quality customer support.

Personal data that is processed when you sign in to your Garmin account with Social Media Credentials if you choose:

You may choose to sign in to your Garmin account using your social media sign in credentials (e.g., your Facebook sign in credentials). If you choose to do this, the first time you do so you will be asked whether you agree that the social media provider may provide certain information to Garmin, such as your name, email address, profile photo, posts, comments and other information associated with your social media account.

All of this information is made available to Garmin by the social media provider due to the way the social sign-on configuration works. However, the only information Garmin retains and processes is your email address. If you do not want your information to be shared with Garmin by the social media provider, then you can simply sign in to your Garmin account using your Garmin account credentials instead of your social media account credentials.

Purpose and Legal Ground:

Garmin associates the email address provided by the social media provider with your Garmin account so that you can use your email address to sign in to your Garmin account in the future if you no longer wish to sign in using your social media account credentials. The legal ground for processing this information for this purpose is Garmin’s legitimate interest in providing you an alternative sign in method and in securing your account.

Personal data that is processed when you purchase a subscription to the InReach satellite communication services:

When you purchase an inReach subscription, InReach collects your email address, mailing address, billing address, telephone number, and contact information for your chosen emergency contacts. A third party, Vantiv, processes your payment card information when you purchase a subscription to the inReach satellite communication services. We recommend you carefully review Vantiv’s Privacy Policy.

Purpose and Legal Ground:

(a) inReach processes your email address for the purposes of associating it with your subscription to the inReach satellite communication services, enabling you to send emails to and receive emails from other users of InReach devices, and to send you billing and other information about your subscription to the inReach satellite communication services. The legal ground for processing your email address for these purposes is performance of the subscription contract.

(b) inReach processes your mailing address because GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) use the mailing addresses of inReach subscribers to determine if the SOS button has been activated inadvertently by a subscriber at his or her residence. The legal ground for this processing is inReach’s legitimate interest in minimizing the number of false alarms.

(c) inReach processes your telephone number because it is used by GEOS and IERCC to determine whether the subscriber has inadvertently activated the SOS button at his or her residence, and it is used by inReach to communicate with subscribers about billing information. The legal ground for this processing is inReach’s legitimate interest in minimizing the number of false alarms and in communicating with subscribers about their billing information.

(d) inReach processes contact information for your chosen emergency contacts so that inReach and/or GEOS and IERCC can communicate with them in the event you are involved in an emergency situation. The legal ground for this processing is inReach’s legitimate interest in communicating with your chosen emergency contacts in the event you are involved in an emergency situation.

(e) inReach processes your email address for purposes of sending you subscriber retention emails if you reside in the United States and do not opt-out of receiving such emails or if you reside outside of the United States and opt-in to receiving such emails. The legal ground for this processing is your consent, which you may withdraw at any time.

Personal data that is processed when you use the inReach satellite communication services:

The inReach products and satellite communication services are designed to be used as a means of communicating the need for emergency response to appropriate authorities. In order for inReach, its affiliates and its service providers to perform this service, inReach processes text, SMS and email messages sent to and from your inReach device, and inReach processes the location of your inReach device when your inReach device communicates with Iridium satellites.

Purpose and Legal Ground:

Performance of a contract.

Personal data that is processed when you sync your Garmin inReach device:

When you sync your Garmin inReach device through the Explore app,the Earthmate app, Garmin Express, or inReach Sync, we log data about the transmission, such as the Internet Protocol (IP) address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular) and device battery level.

Personal data that is processed when you communicate with Garmin or inReach:

When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and date of purchase, and information about your subscriptions. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.

Purpose and Legal Ground:

We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Garmin’s and inReach’s legitimate interests in providing quality product support. The legal ground for signing in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.

Categories of Recipients of Personal Data

GEOS and IERCC:

When you use the satellite communication services and trigger an SOS emergency signal, inReach will provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) provider, and we may also provide this information to competent authorities and first responders, and to members of your family. GEOS and IERCC may also provide such information as required to emergency responders.

Search and rescue authorities and emergency responders:

When you use the satellite communication services and trigger an SOS emergency signal, inReach may also provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to competent search and rescue authorities and emergency responders. GEOS and IERCC may also provide this information as appropriate to competent search and rescue authorities and emergency responders.

Family members:

If you request as part of our subscription settings, InReach may also provide information such as the message content, time sent, and the identify and location of the message sender and recipient to members of your family identified in your subscription settings.

People you invite to track your whereabouts:

You can invite family, friends or others to follow your progress on their computers or mobile devices, using the web-based MapShare portal. The inReach device will send track points at preselected time intervals, so followers can track your whereabouts online. You can also invite your family, friends or others to use MapShare to ping your inReach unit and see your GPS location, track your movements and exchange messages during your trip. You can also embed your MapShare page on a blog, website or social media if you wish.

Other service providers:

Garmin uses cloud services from third parties such as Adobe and Emarsys to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. Garmin uses this data to analyze the level of engagement with its emails. Garmin uses third-party service providers to help us better understand usage of our websites and apps, and for related purposes.

inReach uses SendGrid to send messages from Garmin inReach devices to email addresses.

Other disclosures:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims; or (e) as we deem necessary or appropriate for purposes of attempting to get you help in the event you are involved in an emergency situation.

We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Garmin’s or InReach’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Transfers of Personal Data

Garmin is a global business. To offer our products, apps and services, we may need to transfer your personal data to other Garmin companies in other countries. View Garmin-owned companies. When you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on Garmin International Inc.’s servers in the United States. Personal data regarding individuals who reside in a country in the European Economic Area or in Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by Garmin International, Inc.

Any transfers of personal data from Garmin companies in the European Economic Area ("EEA") or Switzerland to Garmin International, Inc. in the United States are done pursuant to European Commission approved Model Contractual Clauses.

All Garmin companies are required to follow the privacy practices set forth in this Privacy Statement.

Cookies and Similar Technologies

Website:

To help analyze how you and other visitors navigate the Garmin Explore website, compile aggregate statistics about site usage and response rates, help diagnose any problems with Garmin’s servers and administer the Garmin Explore website, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality and you cannot choose to disable those cookies.

Explore app, Earthmate app, and Garmin Express:

We also collect data from users about their usage of the Explore app, the Earthmate app, and Garmin Express. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behavior (e.g. features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. Garmin uses this data to improve the quality and functionality of the Explore app and the Earthmate app, Garmin Express and other Garmin apps; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.

Here are examples of third-party providers of analytics and similar services we currently use:

Analytics Services:

  • Google: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
  • Azure Application Insights: Azure Application Insights is used to help us better understand usage of Garmin Express to improve user experience. Azure Application Insights is a Microsoft service.
  • NewRelic: NewRelic is used to track website performance and usage to enable us to provide a better overall experience.
  • Loggly: Loggily is used to track error information that occurs within the Garmin Explore web site and InReach message processing infrastructure to allow Garmin to improve system performance.

Children

We request individuals under 16 not provide personal data to Garmin. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Garmin websites and apps that link to this Privacy Policy.

Retention of Personal Data

We will retain your personal data as long as your Garmin account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.

Data Controller and Data Protection Officer

If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. Garmin’s EU Data Protection Officer is located at the same address and can also be reached by email at euprivacy@garmin.com

If you reside outside of the European Economic Area and Switzerland, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can also contact by email at privacy@garmin.com.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, visit Account Management Center.

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Garmin’s EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstraße 1a+b, 97080 Würzburg, Germany or by email at euprivacy@garmin.com. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Garmin International, Inc. at privacy@garmin.com.