Last Updated: June 5, 2020
“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Garmin
Personal data that is processed when you create a Garmin account:
When you create a Garmin account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.
Purposes and Legal Grounds:
(a) Garmin Services processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Garmin’s legitimate interest in protecting the security of your account.
(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your Internet Protocol (IP) address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.
(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is Garmin’s legitimate interest in providing quality customer support.
Personal data that is processed when you purchase a subscription to the InReach satellite communication services:
Purpose and Legal Ground:
(a) Garmin Services processes your email address for the purposes of associating it with your subscription to the inReach satellite communication services, enabling you to send emails to and receive emails from other users of InReach devices, and to send you billing and other information about your subscription to the inReach satellite communication services. The legal ground for processing your email address for these purposes is performance of the subscription contract.
(b) Garmin Services processes your mailing address because GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) use the mailing addresses of inReach subscribers to determine if the SOS button has been activated inadvertently by a subscriber at his or her residence. The legal ground for this processing is Garmin Services’ legitimate interest in minimizing the number of false alarms.
(c) Garmin Services processes your telephone number because it is used by GEOS and IERCC to determine whether the subscriber has inadvertently activated the SOS button at his or her residence, and it is used by Garmin Services to communicate with subscribers about billing information. The legal ground for this processing is Garmin Service’s legitimate interest in minimizing the number of false alarms and in communicating with subscribers about their billing information.
(d) Garmin Services processes contact information for your chosen emergency contacts so that Garmin Services and/or GEOS and IERCC can communicate with them in the event you are involved in an emergency situation. The legal ground for this processing is Garmin Service’s legitimate interest in communicating with your chosen emergency contacts in the event you are involved in an emergency situation.
(e) Garmin Services processes your email address for purposes of sending you subscriber retention emails if you reside in the U.S. and do not opt-out of receiving such emails or if you reside outside of the U.S. and opt-in to receiving such emails. The legal ground for this processing is your consent, which you may withdraw at any time.
Personal data that is processed when you use the inReach satellite communication services:
The inReach products and satellite communication services are designed to be used as a means of communicating the need for emergency response to appropriate authorities. In order for Garmin Services, its affiliates and its service providers to perform this service, Garmin Services processes text, SMS and email messages sent to and from your inReach device, and Garmin Services processes the location of your inReach device when your inReach device communicates with Iridium® satellites.
Purpose and Legal Ground:
Performance of a contract.
Personal data that is processed when you sync your Garmin inReach device:
When you sync your Garmin inReach device through the Garmin Explore app,the Earthmate app, Garmin Express, or inReach Sync, we log data about the transmission, such as the Internet Protocol (IP) address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular) and device battery level.
Purpose and Legal Ground:
We use this information to troubleshoot issues with our devices. The legal ground for this processing is Garmin’s legitimate interest in improving the stability of our devices and providing a quality product to our customers.
Personal data that is processed when you choose to upload your activities, location and activity data from the Garmin Explore app:
You can choose to upload activities (e.g., runs, hikes, adventures, hunts, off-roading routes, etc.) and activity data (e.g., location, timestamp, tracks, elevation, speed, distance, etc.) from your device to your Garmin account via the Garmin Explore app. You can use your device without uploading your activities to Garmin. If you choose to upload your activities to Garmin, you control whether your activity data is shared with other users via MapShare, social media, or other means.
Purpose and Legal Ground:
Garmin processes your activity data, if you choose to use the Garmin Explore app and upload it to Garmin, to enable you to analyze your activity data, see your location on your activity course, see metrics, and, if you wish, share your activity data with others. The legal ground for this processing is performance of a contract.
Personal data that is processed when you communicate with Garmin:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and dates of purchase, and information about your subscriptions. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Garmin’s and inReach’s legitimate interests in providing quality product support. The legal ground for signing in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.
Categories of Recipients of Personal Data
GEOS and IERCC:
When you use the satellite communication services and trigger an SOS emergency signal, Garmin Services will provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) provider, and we may also provide this information to competent authorities and first responders, and to members of your family. GEOS and IERCC may also provide such information as required to emergency responders.
Search and rescue authorities and emergency responders:
When you use the satellite communication services and trigger an SOS emergency signal, Garmin Services may also provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to competent search and rescue authorities and emergency responders. GEOS and IERCC may also provide this information as appropriate to competent search and rescue authorities and emergency responders.
If you request as part of our subscription settings, Garmin Services may also provide information such as the message content, time sent, and the identify and location of the message sender and recipient to members of your family identified in your subscription settings.
People you invite to track your whereabouts:
You can invite family, friends or others to follow your progress on their computers or mobile devices, using the web-based MapShare portal. The inReach device will send track points at preselected time intervals, so followers can track your whereabouts online. You can also invite your family, friends or others to use MapShare to ping your inReach unit and see your GPS location, track your movements and exchange messages during your trip. You can also embed your MapShare page on a blog, website or social media if you wish.
Other service providers:
Garmin Services uses Azure Cloud, a Microsoft solution, to host the data and services on servers located in the U.S., Australia, and Europe.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims; or (e) as we deem necessary or appropriate for purposes of attempting to get you help in the event you are involved in an emergency situation.
Transfers of Personal Data
Garmin is a global business. To offer our products, apps and services, we may need to transfer your personal data to Garmin-owned companies in other countries. View Garmin-owned companies.
For customers outside of China, when you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on servers in the U.S., UK, and/or Australia. For customers in China, when you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on Garmin China Shanghai RHQ Co. Ltd.’s servers in China.
Personal data regarding individuals who reside in a country in the European Economic Area ("EEA"), the United Kingdom ("U.K.") or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by other Garmin-owned companies to provide support, infrastructure, security, and other key functions. Garmin Würzburg GmbH has entered into European Commission-approved model contractual clauses where these companies are not located in the EEA or a jurisdiction deemed adequate by the European Commission.
Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. comply with the EU-U.S. and Swiss-U.S. Privacy Shield principles regarding the collection, use, sharing and retention of personal information from the EEA, U.K. and Switzerland, as described in our EU-U.S. Privacy Shield certification and Swiss-U.S. Privacy Shield certification. Learn more about Privacy Shield.
Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. are subject to the oversight of the U.S. Federal Trade Commission and remain responsible for personal data transferred to third parties that process it on our behalf. If you have a complaint about our Privacy Shield compliance, please contact us at [email protected]. You can also refer a complaint to our chosen independent dispute resolution body, JAMS, and in certain circumstances, invoke the Privacy Shield arbitration process.
We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.
Retention of Personal Data
We will retain your personal data as long as your Garmin account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.
Data Controller and Data Protection Officer
If you reside in a country in the EEA, U.K. or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. The company's EU Data Protection Officer is located at the same address and can be reached by email at [email protected]
If you reside in China, then your personal data collected by Garmin is controlled by Garmin China Shanghai RHQ Co. Ltd, located at 37F, Tower A, New CHJ International Business Center, No 391, Guiping Road, Xuhui District, Shanghai 200233, China, which you can contact by email at [email protected].
If you reside outside of the EEA, U.K., Switzerland and China, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can contact by email at [email protected].
If you reside in the European Union or U.K., you have the right, subject to the conditions set out in the General Data Protection Regulation (GDPR) or U.K. Data Protection Act 2018 to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union and U.K., you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, visit Account Management Center.
If you live in the European Union or U.K. and you wish to exercise your right to restriction of processing or your right to object to processing, please contact the company's EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstraße 1a+b, 97080 Würzburg, Germany, or by email at [email protected].
If you live in China and you wish to exercise any of your data subject rights, please contact Garmin China Shanghai RHQ Co. Ltd. at [email protected].
If you do not live in the European Union, U.K., or China, but you believe you have a right to exercise these or any other rights under your local laws, please contact Garmin International, Inc. at [email protected].
Notice for California Residents of Privacy Practices and Rights
If you are a California resident, California law may provide you with additional rights regarding your personal data. To learn more about your California privacy rights, visit the CCPA Privacy Notice.
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