Garmin was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation.
We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services. Affected systems have been restored and normal operation has resumed.
We would like to take this opportunity to thank our customers for their patience, support and understanding during this process. We sincerely regret any inconvenience this caused, and we look forward to continuing to provide you with the exceptional customer service and support that has been our hallmark and tradition.
FREQUENTLY ASKED QUESTIONS
Q: When will I be able to sync my Garmin device with Garmin Connect?
Garmin Connect has been restored and normal operation has resumed. The status of Garmin Connect can be found here.
Q: Was any Garmin Connect customer data lost during the outage?
Although Garmin Connect was not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage was stored on the device and we anticipate that all data will appear in Garmin Connect once the user syncs their device.
Q: How do I resolve data missing in my Garmin Connect account?
Activity and health & wellness data collected during the outage was stored on your Garmin device and once all files have synced with Garmin Connect your data will be complete. If you are seeing data missing in your account, please follow these steps.
Q: Why won’t my watch allow me to save an activity?
We are aware of some watches that as a result of failed syncs can no longer save activity files. This can be resolved by syncing all files with Garmin Connect. To resolve this issue, please follow these steps.
Q: Was my data impacted as a result of the outage?
We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen.
Q: I’m an inReach customer. Is SOS and messaging functional?
inReach SOS and messaging remained fully functional and were not impacted by the outage. This includes the MapShare website and email reply page. The status for inReach can be found here.
Q: Are Garmin Aviation systems fully functional?
Garmin Aviation systems are fully functional. This includes Garmin Pilot Apps, flyGarmin, Connext Services, FltPlan.com.
The status for aviation can be found here.