Limited Warranty

 

This warranty is given by Garmin Australasia Pty Ltd (Garmin Australasia)

Application of Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products. Garmin Australasia, 30 Clay Place, Eastern Creek, NSW 2766, Australia. Phone: 1-800-235-822. Email: .(JavaScript must be enabled to view this email address)

One Year Consumer Products Limited Warranty

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin Australasia will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This Limited Warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; (v) damage to a product that has been modified or altered without the written permission of Garmin, (vi) damage to a product that has been caused by connection to power and/or data cables that are not supplied by Garmin. In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. This product is intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data.

This Limited Warranty also does not apply to, and Garmin is not responsible for, any degradation in the performance of any Garmin navigation product resulting from its use in proximity to any handset or other device that utilizes a terrestrial broadband network operating on frequencies that are close to the frequencies used by any Global Navigation Satellite System (GNSS) such as the Global Positioning Service (GPS). Use of such devices may impair reception of GNSS signals.

If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin will: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY UNDER AND FOR ANY BREACH OF THIS LIMITED WARRANTY. Repaired or replaced device have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, whichever is longer.

Before seeking warranty service, please access and review the online help resources available on support.garmin.com/en-AU/. If your device is still not functioning properly after making use of these resources, contact a Garmin Authorized service facility in the original country of purchase or follow the instructions on support.garmin.com to obtain warranty service. If you are in Australia you can also call 1-800-235-822.

If you seek warranty service outside of the original country of sale or purchase, Garmin cannot guarantee that the parts and products needed to repair or replace your product will be available due to differences in product offerings and applicable standards, laws and regulations. In that case, Garmin may, in its sole discretion and subject to applicable laws, repair or replace your product with comparable Garmin products and parts, or require you to ship your product to a Garmin Authorized Service facility in the country of original purchase or to a Garmin Authorized service facility in another country that can service your product, in which case you will be responsible for complying with all applicable import and export laws and regulations and for paying all custom duties, V.A.T., shipping fees and other associated taxes and charges. In some cases, Garmin and its dealers may be unable to service your product in a country outside of the original country of purchase or return a repaired or replaced product to you in that country due to applicable standards, laws or regulations in that country.

Online Auction Purchases Products purchased through online auctions are not eligible for rebates or other special offers from Garmin warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.

Marine Warranty Policy Certain Garmin Marine products in certain areas have a longer warranty period and additional terms and conditions. Go to Garmin Marine Warranty Policy for more details and to see if your product is covered.

Aviation Warranty Policy Certain Garmin Aviation products in certain areas have a longer warranty period and additional terms and conditions. Go to Garmin Aviation Warranty Policy for more details and to see if your product is covered.

Purchases made within Australia or New Zealand can be returned to the Garmin Service Centre as per below instructions.

Procedure for Claims Under Non-Aviation Limited Warranties

To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Garmin will not replace missing components from any package purchased through an online auction. Garmin retains the exclusive right to either repair or replace the unit with a "newly-overhauled" (NOH) unit or new unit at its sole discretion. The same policy shall apply to software.

To obtain warranty service, please complete these two easy steps:

STEP 1: Contact Garmin Technical Support to receive an RMA number.
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.

Phone: 1 800 235 822
Email: .(JavaScript must be enabled to view this email address)

STEP 2: Ship the unit, along with the RMA number, to Garmin.
Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

Garmin Australasia
30 Clay Place
RMA Number: (insert your RMA number here - see above)
Eastern Creek, NSW 2766