Returns and Refunds
Merchandise in its original condition may be returned for a refund within 30 days of purchase. Opened software and downloadable items are nonrefundable.
Check Your Status to find out if your order or repair has shipped as well as track your package.
Call (800) 800-1020 or email us to get a return material authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.
Send returns to:
1200 E. 151st St.
RMA Number: (insert your RMA number here)
Dock Door #24
Olathe, KS 66062
Only items purchased at our Chicago Store may be returned there.
Retail Store Purchases
Items purchased at retail or online stores must be returned where you purchased them. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.