YOUR PRIVACY MATTERS TO GARMIN
Our goal is to make sure you know how we collect, use, share and store your personal data when you visit IERCC.com or my-geos.com or register and use an International Emergency Response Coordination Center (IERCC) supported device.
WHAT DATA DOES GARMIN COLLECT?
We ask for personal data — such as your name, email address, location and other information — so you can sign in to your account, purchase and use IERCC services, receive personalized support and get the most out of our products.
When You Make an IERCC Account
Garmin stores information such as your name, email address and password so you can sign in. It also helps us verify your account if you call customer support.
When You Register a Device or Sign Up for a Membership
When you register an IERCC-supported device on our website, we ask you to provide your name, phone number, email address, physical address and emergency contact information. This gives us the details we need to provide search and rescue coordination services to you on behalf of the provider of your device.
When You Use IERCC’s Services
To ensure you or your loved one gets the help they need when you use the IERCC’s search and rescue coordination services, Garmin processes your mailing address, telephone number and the contact information for your chosen emergency contacts.
In order to provide assistance to the person in need, we also process information about your device and its location and any personal data that you provide while communicating with IERCC representatives during the course of the services. Incident-related data, including your communications with IERCC representatives may also be recorded.
When You Purchase a Membership to Other IERCC Services
When you buy a membership for any of the IERCC’s additional services, we ask for information such as your name, address and phone number so we can get your purchase processed.
We have third parties verify your address and process your payment information, but Garmin does not store your payment card details. We only use this information to help us complete your orders.
When You Communicate with the IERCC
In order to provide you with stellar customer support that’s directly related to your inquiry, we may collect things such as your name, phone number and information about the IERCC services you use when you interact with our customer support or sales representatives.
WHY DOES GARMIN ASK FOR YOUR PERSONAL DATA?
From providing search and rescue services to optimizing how you navigate our site, any information we ask you for is used to improve your experience with Garmin.
To Coordinate Search and Rescue Services
When you or a companion requests assistance, we need your location, the nature of your emergency and other relevant information to coordinate with search and rescue agencies to ensure you get the help you need.
To Keep You Informed
To Improve Our Sites and Apps
When you visit our sites or use our apps, we collect information — such as your IP address, location, times that you visit and more — to let us know how people navigate our sites and apps and how we can improve them.
To Give You Information You Might Actually Find Interesting
We use things such as cookies, pixel tags and similar tools to help us provide better, more relevant content on our sites.
We also use these tools to identify any problems that we need to fix. All in all, we just want to give you websites worth browsing.
DOES GARMIN SELL YOUR PERSONAL DATA?
No! We don’t sell your personal data to anyone. And we only share your personal data with others in specific situations.
Data Shared with Device Providers and Other Partners
In the event that we need to provide search and rescue services on behalf of third-party device providers or other businesses, Garmin will share certain personal data with those partners.
Data Shared with Rescue Authorities and Emergency Responders
To provide assistance when requested, Garmin may provide information, such as your name and location to competent search and rescue authorities and emergency responders.
Data Shared with Emergency Contacts
When providing assistance, if you have identified any emergency contacts in your membership settings, we may provide them with information such as message content and location of the message sender.
Data Shared with Other Service Providers
We share personal data with trusted third parties who provide services — such as communication and payment processing — for us.
Data Shared for Legal Reasons
Garmin will share your personal data when required to by law enforcement and in other legal matters.
Data Shared Within Garmin