When You Buy

No matter where you do your shopping, it’s important to follow these safety tips.

Buy from trusted and respected sources

• If you’re not familiar with the website, do your research. Check reputable consumer review and advocacy sites for help in identifying sources with the best customer satisfaction ratings

Beware of phishing attempts

• Always check your browser’s address bar to ensure you’re on a garmin.com page before entering any login credentials for your Garmin accounts
• Safe pages include: connect.garmin.com, buy.garmin.com, & support.garmin.com

Tips for shopping securely online

• When purchasing online, check the website address – it should begin with ‘https://’ which indicates that it is a secure, encrypted connection. The padlock sign (lock/key) also indicates a secure website.
• Beware of offers that seem too good to be true. This can indicate possible scam or the sale of illegal or pirated products. Be doubly attentive during the holiday season, where there can be amazing and genuine offers. The more reliable the brand and the more secure the URL, the more likely it is that it’s authentic.
• Check delivery and returns policies to know your rights as well as verifying that the site has supplied service contact information, in case you have questions later.

After You Buy

If you need to update maps or software, or if you have general questions about your Garmin device, we are here to help. Unfortunately, imposter tech support scams are on the rise, so it’s vital that you exercise the same level of caution when you seek help with updates or product support.

Some important notes about Garmin product support

• Garmin will never request payment in the form of third-party gift cards
• Garmin will never try to sell you anti-virus or anti-malware software
• Only download Garmin Express (or any other Garmin software or drivers) from garmin.com pages.
  Garmin.com/express is the only official download of Garmin Express
• For official Garmin support, start at support.garmin.com
• If you believe you have been the victim of an imposter support site, we recommend filing a complaint with the FTC here
• If you live outside the United States, you can find a list of worldwide Consumer Protection Authorities on the FTC’s website here