Privacy Policy for Tacx

Last updated: April 29, 2021

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Your privacy is important to Tacx, a Garmin company. We developed this Privacy Policy to provide you with information on how we process your personal data when you use the Tacx website, services, and desktop and mobile apps.

If you have not yet transitioned your Tacx account to a Garmin account, the processing related to accounts and new activity data described in this privacy policy and the Garmin Connect privacy policy is not yet applicable to your account until transitioned to a Garmin account. You can find the Tacx privacy notice applicable to these legacy Tacx accounts here.

Note that the Tacx website, services, and desktop and mobile apps are not intended for use in China.

Other Garmin websites, services, apps, and products that include a link to a different Garmin privacy policy are governed by that privacy policy. For example, we have a separate privacy policy that applies to Garmin Connect and its compatible wearables and other devices. Click here to review our other privacy policies.

“Personal data” is information relating to an identified or identifiable natural person.

To jump to a specific section of this Privacy Policy, please click on a link below:

Categories of Personal Data Processed by Garmin

Personal data that is processed when you create a Garmin account:

When you create a Garmin account, we ask you to provide your email address, name, and password. You can choose to provide only your first name or a nickname instead of your full name if you wish.

Purposes and Legal Grounds:

(a) Garmin processes your email address and password because you use your email address and password to sign in to your account. The legal ground for processing your email address and password for this purpose is Garmin’s legitimate interest in protecting the security of your account.

(b) Garmin also processes your email address for the purpose of sending you important information about your Garmin products, services, apps, or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile and is displayed when you submit comments or other material on a Garmin website or app or engage with other Garmin users. The legal ground for processing your email address and name for these purposes is Garmin’s legitimate interest in providing you important safety or other information about your Garmin products, services, apps, or account or material changes to this Privacy Policy and in providing you an opportunity to engage with other Garmin users.

(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products, services, and apps, as well as newsletters. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your Internet Protocol (IP) address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.

(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.

(e) Garmin also processes your email address to notify customers when they have violated our terms. The legal ground for this processing is our legitimate interest in ensuring a quality experience for all customers and ensuring adherence to our terms.

Additional personal data that is processed if you choose to provide it when you create a Garmin account:

You can add additional information to your profile, such as your location, types of activities you participate in (e.g., running, hiking, cycling, golf, etc.), and your gender, date of birth, height and weight.

Purposes and Legal Grounds:

This information is used to calculate the calories you burn during an activity and to enable you to show your Connections the types of activities you participate in if you wish. The legal ground for processing this information for these purposes is your consent. You can withdraw your consent by deleting this information from your account profile.

Additional personal data that is processed when you customise or add bike information in your profile:

You can choose to customise the default bike information or add your own bike information in your profile, such as the bicycle make and model, specifications, and a name for the bike.

Purpose and Legal Ground:

This information is used to calculate your performance during indoor cycling activities. The legal ground for processing this information for these purposes is our legitimate interest in giving you the most accurate calculations we can.

Personal data that is processed when you choose to upload your indoor cycling activity data to Garmin:

You can choose to upload your indoor cycling activity data (e.g., distance, duration, cadence, heart rate, power, speed, calories burned, etc.) from your Tacx trainer device to your Garmin account. You can use your Tacx trainer device without providing your consent to upload your activities to Garmin. If you choose to upload your activities to Garmin, you control whether others can see your indoor cycling activity data by managing the privacy settings in your Garmin account. Your indoor cycling activity data is set to “Private” by default.

Purposes and Legal Grounds:

(a) Garmin processes your indoor cycling activity data, if you choose to upload it to Garmin, to enable you to store and analyze your indoor cycling activity data, identify any Garmin devices used to collect data during the activity, see your heart rate related metrics such as stress score, Body Battery, or pulse oximetry, track your fitness goals, and, if you wish, share your activity data with others. If you reside in the EEA, U.K., or Switzerland, the legal ground for this processing is your explicit consent, which you can withdraw at any time within your Garmin account.

(b) If you choose to upload indoor cycling activity data generated by your Tacx trainer device to your Garmin account and you choose to participate in Insights, then you will be presented with an Insights section in your Garmin account in which you will be provided with recommendations and motivational messages, information and links to articles that may be of interest to you based upon your activity data, and a comparison of your activity data with aggregated activity data of others in the Garmin Connect community. If you reside in the EEA, U.K., or Switzerland, the legal ground for processing this data for this purpose is your explicit consent, which you can withdraw at any time within your Garmin account.

(c) Garmin also processes your indoor cycling activity data, if you choose to upload it to Garmin, in an aggregated manner to analyze usage and trends and develop or improve features and services. The legal ground for this processing is Garmin’s legitimate interest in providing relevant and quality features and services.

(d) If you choose to upload your indoor cycling activity data to Garmin and you are opted in to product improvement, Garmin will process your indoor cycling activity data uploaded to your account for research and development purposes internally to help us build better and more relevant Garmin products and services. If you reside in the EEA, U.K., or Switzerland, the legal ground for processing this data for this purpose is your explicit consent, which you can withdraw at any time within your Garmin account.

Personal data that is processed when you participate in Tacx Challenges through the Tacx website:

If you choose to participate in Tacx Challenges through the Tacx website, we ask you for your full name, email address, mailing address, country, and Tacx Cloud account ID number.

Purposes and Legal Grounds:

We process your Tacx Cloud account ID number to review your activity data and verify that you have completed the Tacx Challenge. We process your name, country, and activity data relevant to the Tacx Challenge requirements to add you to the list of Challenge Heroes who have completed the Tacx Challenge and show your completion time and date. We process your name and mailing address to send you a prize if one is offered for completing the Tacx Challenge. The legal ground for processing this information for these purposes is our legitimate interest in promoting engagement and fitness activities of Garmin users, rewarding participation, and celebrating achievement.

Personal data that is processed when you purchase a subscription to the Tacx services:

When you purchase a subscription to the Tacx services, we ask for your full name, email address, and billing address or voucher code, if applicable. A third party, Adyen, processes your payment card information when you purchase a subscription to the Tacx services. More information on Adyen can be found here.

Purposes and Legal Grounds:

We process this information to set up your subscription, provide access to the purchased services, and collect payment for the purchased subscription. The legal ground for processing this information for these purposes is performance of a contract.

Personal data that is processed when you download or stream films from the Tacx website:

When you download or stream a film from the Tacx website, we process your account information and the selected content to check your subscription status to provide access to the requested content.

Purposes and Legal Grounds:

We process this information to validate your request and supply the requested content if you have a valid purchase or subscription. The legal ground for this processing is performance of a contract.

Personal data that is processed when you communicate with Garmin:

When you interact with our customer support representatives by email or telephone, online, or in person, we collect personal data, such as your name, mailing address, phone number, email address, and contact preferences, and information about the Garmin products you own, such as their serial numbers and dates of purchase, and subscriptions you've purchased. We also may create event logs that are useful in diagnosing product or app performance-related issues and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.

Purposes and Legal Grounds:

We use this information to provide you with customer and product support, to monitor the quality and types of customer and product support we provide to our customers, and to facilitate repairs, returns, or exchanges. The legal ground for processing this information for these purposes is Garmin’s legitimate interest in providing quality product support. The legal ground for signing in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is your consent, which you may withdraw.

Categories of Recipients of Personal Data

OTHER GARMIN CONNECT USERS:

Your activities and activity data associated with your Garmin account are set to “Private” by default. You may decide to allow others to view your activities and activity data by changing the privacy settings in your Garmin account. You can join Groups and make Connections with other Garmin Connect users. You may also choose to join other Garmin Connect users in Challenges and Leaderboards. When you interact with others in these ways, you will be displaying your data relating to the Challenge or Leaderboard (e.g., aggregate number of steps during the duration of a steps Leaderboard or Challenge) even if your privacy settings in your Garmin account are set to “Private.”

LIVE OPPONENTS:

If you choose to enable the Live Opponents feature, other users doing the same indoor cycling activity will be able to see your activity performance (such as speed, distance, or power), name, and profile photo.

TACX WEBSITE VISITORS:

When you complete a Tacx Challenge, Tacx website visitors who browse to the page of that Tacx Challenge will see your full name, completion time and date, and country in the list of Challenge Heroes.

CONTENT OR FEATURE PROVIDERS; OTHER THIRD PARTIES:

From time to time, we share or sell activity data in a de-identified and aggregated manner with or to companies that provide Garmin and our customers with content or features for the purpose of enhancing the quality of the content or features they provide and with or to other third parties for research or other purposes.

OTHER SERVICE PROVIDERS:

Garmin uses cloud services from third parties such as Adobe, SendGrid, a Twilio service, Spotler (previously known as MailPlus), and Mandrill, a Mailchimp service, to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. Garmin uses this data to analyze the level of engagement with its emails.

Garmin uses Kinsta, Google hosting services, and Azure, a Microsoft service, to provide infrastructure and hosting for the Tacx services and website. Garmin also uses Red Factory to maintain the Tacx website.

Garmin also uses third-party service providers to help us better understand usage of the Tacx website, services, and desktop and mobile apps and for related purposes.

OTHER DISCLOSURES:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal obligations, such as a valid subpoena, court or judicial order, or other valid legal process; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.

We may also transfer your personal data to an affiliate, a subsidiary, or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Garmin’s business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Transfers of Personal Data

Garmin is a global business. To offer our products, apps, and services, we may need to transfer your personal data to Garmin-owned companies in other countries. View Garmin-owned companies.

When you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on servers in the U.S., U.K., and/or Australia.

Personal data regarding individuals who reside in a country in the European Economic Area ("EEA"), United Kingdom ("U.K."), or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by other Garmin-owned companies to provide support, infrastructure, security, and other key functions. Garmin Würzburg GmbH has entered into European Commission-approved model contractual clauses where these companies are not located in the EEA or a jurisdiction deemed adequate by the European Commission.

All Garmin-owned companies are required to follow the privacy practices set forth in this Privacy Policy.

Cookies and Similar Technologies

To help us analyze how you and other visitors navigate the Tacx website, compile aggregate statistics about site usage and response rates, diagnose any problems with Garmin’s servers, and administer the Tacx website, we, with assistance from third-party providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views, and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs, or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

To help us analyze how you and other visitors navigate the Tacx website, compile aggregate statistics about site usage and response rates, diagnose any problems with Garmin’s servers, and administer the Tacx website, we, with assistance from third-party providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views, and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs, or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our websites so we can enhance the user experience and functionality of our websites.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies or to be given the choice of declining or accepting them.

Here are examples of third-party providers we currently use:

  • Google: Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimisation. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt out of having your data used by Google Analytics.

  • Azure Application Insights: Azure Application Insights, a Microsoft service, is used to help us diagnose issues with our website and services to improve user experience.

Application Analytics

We collect data from users about their usage of the Tacx desktop and mobile apps. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. Garmin uses this data to improve the quality and functionality of these and other apps; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products and apps so we can enhance the user experience and functionality of our products and apps.

Here are examples of third-party providers we currently use:

  • Google: Google Analytics is used to track statistics and user demographics, interests, and behaviour in apps. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.

  • Microsoft App Center; Firebase (Crashlytics): Microsoft App Center, formerly known as HockeyApp, and Firebase (Crashlytics), a Google service, are used to help us better understand usage of Garmin apps to improve user experience and to identify and resolve the root causes of app crashes.

Children

We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products, services, and apps, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Garmin websites and apps that link to this Privacy Policy.

Retention of Personal Data

We will retain your personal data as long as your Garmin account is considered to be active. Tacx Challenge information will be retained until the particular Tacx Challenge is removed from the website. In addition, see below under “Your Rights” for a description of your right of erasure.

Automated Decision-Making, Including Profiling

Garmin does not make any decisions based on algorithms or other automated processing that significantly affect you.

Data Controller and Data Protection Officer

If you reside in a country in the EEA, U.K., or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany. The company's EU Data Protection Officer can be reached by email at [email protected]

If you reside outside of the EEA, U.K., and Switzerland, then your personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, USA, which you can contact by email at [email protected] The company's Brazilian Data Protection Officer is located at the same address and can be reached by email at [email protected]

Your Rights

If you reside in the EEA, U.K., or Switzerland, you have the right, subject to the conditions set out in the General Data Protection Regulation (“GDPR”) or other applicable law, to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the EEA, U.K., and Switzerland, you may have similar rights under your local laws.

To request access to or rectification, portability, or erasure of your personal data, or to delete your Garmin account, please visit our Account Management Centre.

If you reside in the EEA, U.K., or Switzerland and you wish to exercise your right to restriction of processing or your right to object to processing, please contact the company's EU Data Protection Officer at Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany, or by email at [email protected]

If you do not reside in the EEA, U.K., or Switzerland but you believe you have a right to exercise these or any other rights under your local laws, please contact Garmin International, Inc. by email at [email protected]

Notice for California Residents of Privacy Practices and Rights

If you are a California resident, California law may provide you with additional rights regarding your personal data. To learn more about your California privacy rights, please visit our CCPA Privacy Notice.

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