Last updated: 16/07/2018
“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Garmin
Personal data that is processed when you communicate with Garmin:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and dates of purchase. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys.
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Garmin’s legitimate interests in providing quality product support.
Categories of Recipients of Personal Data
Other service providers:
Garmin uses cloud services from third parties such as Adobe and RapidMail.com to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. Garmin uses this data to analyze the level of engagement with its emails. Garmin uses third-party service providers to help us better understand usage of the Navigon.com website and apps, and for related purposes.
Garmin uses services from a third party, Freshworks, to assist in providing customer support. Those services facilitate communication via the Navigon.com website through the “Contact Us” form.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
Retention of Personal Data
We will retain personal data submitted via the “Contact Us” form for a period of two (2) years. We will retain personal data collected by customer support and analytics tools indefinitely. In addition, see below under “Your Rights” for a description of your right of erasure.
Data Controller and Data Protection Officer
If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. Garmin’s EU Data Protection Officer is located at the same address and can also be reached by email at [email protected].
If you reside outside of the European Economic Area and Switzerland, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can also contact by email at [[email protected]]mailto:[email protected]).
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages.
To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, visit Account Management Centre.
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Garmin’s EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstraße 1a+b, 97080 Würzburg, Germany or by email at [email protected]. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Garmin International, Inc. at [email protected].