Your Privacy Matters to Garmin and inReach
Our goal is to make sure you know how we collect, use, share and store your personal data when you visit the Garmin Explore website, create an inReach account, register and use your inReach device, subscribe to and use inReach satellite communication services and use the Earthmate and Garmin Explore apps.
What data do Garmin and inReach collect?
We ask for personal data — such as your name, email address, location and other information — so you can sign in to your accounts, receive personalised support, receive important safety information about your devices and get the most out of our products.
When You Make an Account
Garmin stores information such as your name, email address and password so you can sign in, and it helps us verify your account if you call customer support.
When You Get an inReach Subscription
The service you get when you purchase an inReach subscription is comprehensive, so it requires a little more information.
inReach asks for your email address, mailing address, billing address, telephone number and contact information for your emergency contacts.
The GEOS International Emergency Response Coordination Center (IERCC) notes your mailing address and phone number so they can reduce false alarms if you accidentally trigger an SOS at home.
We process your emergency contacts' information so GEOS can reach them in an emergency.
When You Use inReach Services
Our inReach products and satellite communication services were made to make sure you get help in an emergency. In order to do that, inReach, our partners and our service providers may need to store the location of your inReach device along with text, SMS and email messages sent to and from your inReach device.
When You Sync inReach Products
When you sync your device, we collect data such as your IP address, sync time and date and battery level to help identify and resolve syncing issues and to provide better customer support.
When You Upload Activities From the Garmin Explore App
If you choose to upload recorded activities from the Garmin Explore app to your Garmin account, we collect data from those activities, so you can view it and analyse it. You can even share it with others — but you don’t have to. Plus, you can withdraw your consent and delete activities at any time.
When You Contact Garmin or inReach
We know you want to stay off the grid, but when you reach out to us, we collect things such as your name, mailing address, phone number, email address and contact preferences as well as information about the Garmin devices you own — including their serial numbers, dates of purchase and information about your subscriptions — to ensure you get the help you need.
Why does Garmin ask for your personal data?
To Keep You Informed
To Improve Our Sites
When you visit our sites, we collect information — such as your IP address, location, demographic, times that you visit and more — to let us know how people navigate our site and how we can improve it.
To Give You Information You Might Actually Find Interesting
We use things such as cookies, pixel tags and similar tools to help us provide better, more relevant content on our sites. So, if you and everyone else are coming to our websites for awesome devices, we’ll know to keep making them.
We also use these tools to see how effective our ads are and to identify any problems that we need to fix. All in all, we just want to give you a website worth browsing.
Do Garmin and inReach sell your personal data?
No! We don’t sell your personal data to anyone. And we only share your personal data with others in specific situations.
Data Shared with GEOS, IERCC and Emergency Responders
When you trigger an SOS emergency signal, inReach will provide relevant data to GEOS and the IERCC so they contact the right emergency responders and provide them with any information they might need to assist you.
Data Shared with Your Emergency Contacts
When you set up an account, you can add emergency contacts or family members to receive messages from and about you. Based on your settings, inReach may send them information.
Data Shared with Service Providers
Garmin and inReach share your email address with Adobe and Emarsys to assist in sending you emails. inReach uses SendGrid to send messages from your Garmin inReach device to email addresses.
Data Shared within Garmin
Data Shared for Legal Reasons
Garmin and inReach will share your personal data when required to by law enforcement and in other legal matters.
How can you share your personal data?
Your personal data belongs to you, and you control what you share and whom you share it with.
You can invite family, friends or others to follow your progress or use their computers or mobile devices to ping your device for information by using the web-based MapShare portal. You can even post a link to your whereabouts on a website or blog.
We post contests and sweepstakes so you can win stuff. If you enter a contest or sweepstakes, we need to use the information you give us to make sure you get that stuff if you win.