Privacy Policy

Last updated: June 6, 2019

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Your privacy is important to Garmin. We developed this Privacy Policy to provide you with information on how we process your personal data when you create a Garmin account, interact with our customer support specialists, make a purchase in one of Garmin’s stores, visit www.Garmin.com or visit other Garmin websites or use Garmin apps that include a link to this Privacy Policy.

Other Garmin websites, apps and products that do not include a link to this Privacy Policy and include a link to a different Garmin privacy policy are governed by that privacy policy. For example, we have a separate privacy statement that applies to Garmin Connect and its compatible wearables and other devices

“Personal data” is information relating to an identified or identifiable natural person.

To jump to a specific section of this Privacy Policy, please click on a link below:

Categories of Personal Data Processed by Garmin

Personal data that is processed when you create a Garmin account:

When you create a Garmin account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.

Purposes and Legal Grounds:

(a) Garmin processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Garmin’s legitimate interest in protecting the security of your account.

(b) Garmin also processes your email address for the purpose of sending you important information about your Garmin products, apps or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile, and is displayed when you submit comments or other material on a Garmin website or app. The legal ground for processing your email address and name for these purposes is Garmin’s legitimate interest in providing you important safety or other information about your Garmin products, apps or account or material changes to this Privacy Policy, and in providing you an opportunity to engage with other Garmin users.

(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your Internet Protocol (IP) address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.

(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.

Personal data that is processed when you sync your Garmin device:

When you sync your device through Garmin Express, we log data about the transmission, such as the IP address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular) and device battery level.

Purpose and Legal Ground:

We process this information to help identify and resolve errors or syncing issues. The legal ground for processing this information for this purpose is Garmin’s legitimate interest in resolving errors or syncing issues and providing quality product support.

Personal data that is processed when you communicate with Garmin:

When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and date of purchase. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyse any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.

Purpose and Legal Ground:

We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers, and to facilitate repairs, returns, or exchanges. The legal ground for processing this information for these purposes is Garmin’s legitimate interests in providing quality product support. The legal ground for signing in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.

Personal data that is processed when you use your Garmin auto navigation device or app:

If you use a Garmin auto navigation device or app and provide your consent, then Garmin will collect and upload from your device data such as location, speed, direction, and time and date of recording. If you provide your consent when asked, then Garmin may also share this aggregated data with or sell this data to third parties to enhance the quality of the traffic, parking and other features enabled by content providers.

Purpose and Legal Ground:

This data is aggregated with data from other consenting users and is used to enhance the quality of our products and apps and the traffic, parking and other features enabled by Garmin or third parties. The legal ground for processing this data for this purpose is consent, which you may withdraw at any time within the settings of your Garmin device or app.

Personal data that is processed when you purchase a product or service on a Garmin website or app or through customer support:

If you purchase a product or service on a Garmin website or app or through customer support, then Garmin will collect your name, address and telephone number. We do not view or store your payment card information. A third party, Adyen, processes customer payment information when Garmin customers make a purchase on a Garmin website or app or through customer support. We recommend you carefully review Adyen’s Privacy Policy More information about Adyen can be found here. Another third party, Narvar, provides shipment information to allow you to track items purchased from a Garmin website or purchased, repaired, or exchanged through customer support. We recommend you carefully review Narvar’s Privacy Policy.

Purpose and Legal Ground:

We collect your name, mailing address and telephone number so we can process your order and fulfil your purchase. The legal ground for processing your name, mailing address and telephone number for these purposes is performance of a contract. We also process your personal data as part of our fraud detection processes. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting Garmin and our customers from attempts to engage in fraudulent transactions.

Personal data that is processed when you purchase a product in a Garmin store:

We may collect your name, address, telephone number, or other contact information to generate an invoice in our systems for tax reporting purposes or upon your request.

Purpose and Legal Ground:

The legal ground for processing your information for generation of an invoice for tax reporting purposes is fulfillment of a legal obligation. The legal ground for processing your information for generation of an invoice at your request is performance of a contract.

Personal data that is processed when you use location features on your Garmin device or app:

If you elect to use location-based services, such as weather, traffic information, fuel prices, movie times, and local event information, on your Garmin app or device, then the physical location of your device will be collected, in order for Garmin or our providers to provide you with such location-based services.

Purpose and Legal Ground:

The purpose of processing the location of your device is to provide you the location-based services you wish to use. The legal ground for processing this data for this purpose is performance of a contract.

Categories of Recipients of Personal Data

Your LiveTrack invitees:

LiveTrack is a feature available on some Garmin devices that enables you to send a link to people of your choice that allows them to see the real-time location of your device. Because anyone with access to the link will be able to see the real-time location of your Garmin device, you should use caution in determining to whom you want to send the link and be sure that you trust them to not send the link to others whom you do not want to be able to view the location of your Garmin device.

Other service providers:

Garmin uses cloud services from third parties such as Adobe and Emarsys to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. Garmin uses this data to analyse the level of engagement with its emails. Garmin uses third-party service providers to ship purchased products to customers and to help us better understand usage of Garmin Express and Garmin websites and apps. Garmin uses a third-party service provider, Erply, to provide point-of-sale services for in-store purchases.

Other disclosures:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims. We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Garmin’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Transfers of Personal Data

Garmin is a global business. To offer and update our products, apps and services, we may need to transfer your personal data to other Garmin companies in other countries. View Garmin-owned companies. When you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on Garmin International Inc.’s servers in the U.S. Personal data regarding individuals who reside in a country in the European Economic Area (“EEA”), the United Kingdom (“U.K.”), or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc.

Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. comply with the EU-U.S. and Swiss-U.S. Privacy Shield principles regarding the collection, use, sharing, and retention of personal information from the EEA, U.K., and Switzerland, as described in our EU-U.S. Privacy Shield certification and Swiss-U.S. Privacy Shield certification. Learn more about Privacy Shield here.

Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. are subject to the oversight of the U.S. Federal Trade Commission and remain responsible for personal data transferred to third parties that process it on our behalf. If you have a complaint about our Privacy Shield compliance, please contact us at [email protected]. You can also refer a complaint to our chosen independent dispute resolution body, JAMS, and in certain circumstances, invoke the Privacy Shield arbitration process.

All Garmin companies are required to follow the privacy practices set forth in this Privacy Statement.

Cookies and Similar Technologies

Websites:

To help analyse how you and other visitors navigate Garmin websites, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), products you’ve purchased, page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site. We may also engage one or more third-party service providers to provide online advertisements on our behalf. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements. For more information regarding this practice and to opt-out of such collection and use of this information by our third-party service providers, please see Networkadvertising.org.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.

Garmin mobile apps and Garmin Express:

We also collect data from users about their usage of Garmin mobile apps and Garmin Express. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behaviour (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. Garmin uses this data to improve the quality and functionality of our mobile apps, Garmin Express; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.

Here are examples of third-party providers of analytics and similar services we currently use:

Analytics Services:

  • Google: Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimisation. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.

  • Hotjar: This site uses Hotjar web analytics. Hotjar helps us measure and evaluate site usage behaviour, such as mouse clicks, mouse movements, keystrokes (excluding personally identifiable information), scrolling activity, and pages visited and actions taken on the site. For more information, see the Hotjar privacy policy. You can opt-out of having Hotjar track your site usage behaviour.

  • Azure Application Insights: Azure Application Insights is used to help us better understand usage of Garmin Express to improve user experience. Azure Application Insights is a Microsoft service.

  • HockeyApp; Crashlytics (Fabric); Firebase: HockeyApp, which is a Microsoft service, and Crashlytics and Firebase, which are Google services, are used to help us better understand usage of our apps to improve user experience and to identify and resolve the root causes of app crashes.

  • Flurry; Umeng; Amplitude: Flurry, which is a Yahoo service, Umeng, and Amplitude are used to help us better understand usage of Garmin mobile apps to improve user experience.

Tag Management:

Garmin uses Tealium IQ Tag Management to help manage the various analytics services and cookie and pixel tag technologies Garmin uses to measure website usage. To provide such services, Tealium receives basic server log information from users of Garmin’s websites (e.g., IP address, browser and operating system information).

Application Performance Monitoring:

Garmin uses AppDynamics to analyse and monitor the performance of our complex ecosystem. To provide such services, AppDynamics receives basic request information, including IP address, necessary to detect and diagnose anomalous errors and response times.

Social Networks:

Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to "Like" a page) on Garmin websites or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).

Children

We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected the personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material, and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Garmin Connect website or through the vívofit jr. app

Retention of Personal Data

We will retain your personal data as long as your Garmin account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.

Data Controller and Data Protection Officer

If you reside in a country in the EEA, U.K., or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. Garmin’s EU Data Protection Officer is located at the same address and can also be reached by email at [email protected].

If you reside outside of the EEA, U.K., and Switzerland, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can also contact by email at [email protected].

Your Rights

Residents of the U.S.:

If you reside in the U.S., as a parent or legal guardian, you have the right under the Children’s Online Privacy Protection (COPPA) Rule to review or delete the information Garmin collects from your child. You may also refuse to permit further collection or use of the information. To do so, please contact us by calling us at 913-397-0872 or emailing at [email protected].

Further Information If you have any specific questions, please contact us at:
Garmin Privacy Office
Garmin Ltd.
1200 E. 151st St.
Olathe, KS 66062-3426
Email: [email protected] Phone: (913) 397-8200

Residents of the EU or U.K.:

If you reside in the European Union or U.K., you have the right, subject to the conditions set out in the General Data Protection Regulation (GDPR) or U.K. Data Protection Act 2018, to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union and U.K., you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, visit Account Management Centre.

If you live in the European Union or U.K. and you wish to exercise your right to restriction of processing or your right to object to processing, contact the company's EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstraße 1a+b, 97080 Würzburg, Germany or by email at [email protected]. If you do not live in the European Union or U.K. but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Garmin International, Inc. at [email protected].

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