Last updated: June 6, 2019
“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Garmin
Personal data that is processed when you create a Garmin account:
When you create a Garmin account, we ask you to provide your email address and name. You can choose to provide only your first name or a nickname instead of your full name if you wish.
Purposes and Legal Grounds:
(a) Garmin processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on Garmin’s legitimate interest in protecting the security of your account.
(c) If you provide your opt-in consent to receiving marketing information from Garmin, Garmin will also process your email address for the purpose of sending you marketing information about Garmin products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Garmin account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Garmin are based on the preferences you provide in your Garmin account, the locale indicated by your Internet Protocol (IP) address, the types of Garmin devices you have added to your Garmin account, and any subscriptions included in your Garmin account. The legal ground for processing this data for this purpose is Garmin’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.
(d) Garmin also processes your email address to associate it with your Garmin account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
Personal data that is processed when you purchase a subscription to the inReach satellite communication services:
Purpose and Legal Ground:
(a) inReach processes your email address for the purposes of associating it with your subscription to the inReach satellite communication services, enabling you to send emails to and receive emails from other users of inReach devices, and to send you billing and other information about your subscription to the inReach satellite communication services. The legal ground for processing your email address for these purposes is performance of the subscription contract.
(b) inReach processes your mailing address because GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) use the mailing addresses of inReach subscribers to determine if the SOS button has been activated inadvertently by a subscriber at his or her residence. The legal ground for this processing is inReach’s legitimate interest in minimising the number of false alarms.
(c) inReach processes your telephone number because it is used by GEOS and IERCC to determine whether the subscriber has inadvertently activated the SOS button at his or her residence, and it is used by inReach to communicate with subscribers about billing information. The legal ground for this processing is inReach’s legitimate interest in minimising the number of false alarms and in communicating with subscribers about their billing information.
(d) inReach processes contact information for your chosen emergency contacts so that inReach and/or GEOS and IERCC can communicate with them in the event you are involved in an emergency situation. The legal ground for this processing is inReach’s legitimate interest in communicating with your chosen emergency contacts in the event you are involved in an emergency situation.
(e) inReach processes your email address for purposes of sending you subscriber retention emails if you reside in the United States and do not opt-out of receiving such emails or if you reside outside of the United States and opt-in to receiving such emails. The legal ground for this processing is your consent, which you may withdraw at any time.
Personal data that is processed when you use the inReach satellite communication services:
The inReach products and satellite communication services are designed to be used as a means of communicating the need for emergency response to appropriate authorities. In order for inReach, its affiliates and its service providers to perform this service, inReach processes text, SMS and email messages sent to and from your inReach device, and inReach processes the location of your inReach device when your inReach device communicates with Iridium satellites.
Purpose and Legal Ground:
Performance of a contract.
Personal data that is processed when you sync your Garmin inReach device:
When you sync your Garmin inReach device through the Explore app, the Earthmate app, Garmin Express, or inReach Sync, we log data about the transmission, such as the Internet Protocol (IP) address used when syncing, the sync time and date, crash/diagnostic logs, geographic location of the device, information about your device, information about the network used to sync (e.g., Wi-Fi or cellular) and device battery level.
Purpose and Legal Ground:
We use this information to troubleshoot issues with our devices. The legal ground for this processing is Garmin’s legitimate interest in improving the stability of our devices and providing a quality product to our customers.
Personal data that is processed when you choose to upload your activities, location, and activity data from the Garmin Explore app:
You can choose to upload activities (e.g., runs, hikes, adventures, off-roading routes, etc.) and activity data (e.g., location, timestamp, tracks, elevation, speed, distance, etc.) from your device to your Garmin account via the Garmin Explore app. You can use your device without uploading your activities to Garmin. If you choose to upload your activities to Garmin, you control whether your activity data is shared with other users via MapShare, social media, or other means.
Purpose and Legal Ground:
Garmin processes your activity data, if you choose to use the Garmin Explore app and upload it to Garmin, to enable you to analyse your activity data, see your location on your activity course, see metrics, and, if you wish, share your activity data with others. The legal ground for this processing is performance of a contract.
Personal data that is processed when you communicate with Garmin or inReach:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and date of purchase, and information about your subscriptions. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyse any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may log in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue.
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Garmin’s and inReach’s legitimate interests in providing quality product support. The legal ground for logging in to your Garmin account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.
Categories of Recipients of Personal Data
GEOS and IERCC:
When you use the satellite communication services and trigger an SOS Emergency signal, inReach will provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to GEOS and the GEOS International Emergency Response Coordination Center (the “IERCC”) provider, and we may also provide this information to competent authorities and first responders, and to members of your family. GEOS and IERCC may also provide such information as required to emergency responders.
Search and rescue authorities and emergency responders:
When you use the satellite communication services and trigger an SOS Emergency signal, inReach may also provide information such as your name, email address, mailing address, telephone number, the message content, time sent, and the identify and location of the message sender and recipient to competent search and rescue authorities and emergency responders. GEOS and IERCC may also provide this information as appropriate to competent search and rescue authorities and emergency responders.
If you request as part of our subscription settings, inReach may also provide information such as the message content, time sent, and the identify and location of the message sender and recipient to members of your family identified in your subscription settings.
People you invite to track your whereabouts:
You can invite family, friends or others to follow your progress on their computers or mobile devices, using the web-based MapShare™ portal. The inReach device will send track points at preselected time intervals, so followers can track your whereabouts online. You can also invite your family, friends or others to use MapShare to ping your inReach unit and see your GPS location, track your movements and exchange messages during your trip. You can also embed your MapShare page on a blog, website or social media if you wish.
Other service providers:
Garmin Services uses Azure Cloud, a Microsoft solution, to host the data and services on servers located in the U.S., Australia, and Europe.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims; or (e) as we deem necessary or appropriate for purposes of attempting to get you help in the event you are involved in an emergency situation.
Transfers of Personal Data
Garmin is a global business. To offer and update our products, apps and services, we may need to transfer your personal data to other Garmin companies in other countries. View Garmin-owned companies. When you create a Garmin account, add personal data in your account profile, or upload data to your Garmin account, your personal data will be collected and stored on Garmin International Inc.’s servers in the U.S. Personal data regarding individuals who reside in a country in the European Economic Area (“EEA”), the United Kingdom (“U.K.”), or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc.
Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. comply with the EU-U.S. and Swiss-U.S. Privacy Shield principles regarding the collection, use, sharing, and retention of personal information from the EEA, U.K., and Switzerland, as described in our EU-U.S. Privacy Shield certification and Swiss-U.S. Privacy Shield certification. Learn more about Privacy Shield here.
Garmin International, Inc., Garmin Services, Inc., and Garmin AT, Inc. are subject to the oversight of the U.S. Federal Trade Commission and remain responsible for personal data transferred to third parties that process it on our behalf. If you have a complaint about our Privacy Shield compliance, please contact us at [email protected]. You can also refer a complaint to our chosen independent dispute resolution body, JAMS, and in certain circumstances, invoke the Privacy Shield arbitration process.
All Garmin companies are required to follow the privacy practices set forth in this Privacy Statement.
We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected the personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.
We will provide notice to you if these changes are material, and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Garmin Connect website or through the vívofit jr. app
Retention of Personal Data
We will retain your personal data as long as your Garmin account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.
Data Controller and Data Protection Officer
If you reside in a country in the EEA, U.K., or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. Garmin’s EU Data Protection Officer is located at the same address and can also be reached by email at [email protected].
If you reside outside of the EEA, U.K., and Switzerland, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can also contact by email at [email protected].
Residents of the U.S.:
If you reside in the U.S., as a parent or legal guardian, you have the right under the Children’s Online Privacy Protection (COPPA) Rule to review or delete the information Garmin collects from your child. You may also refuse to permit further collection or use of the information. To do so, please contact us by calling us at 913-397-0872 or emailing at [email protected].
If you have any specific questions, please contact us at:
Garmin Privacy Office
1200 E. 151st St.
Olathe, KS 66062-3426
Email: [email protected] Phone: (913) 397-8200
Residents of the EU or U.K.:
If you reside in the European Union or U.K., you have the right, subject to the conditions set out in the General Data Protection Regulation (GDPR) or U.K. Data Protection Act 2018, to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union and U.K., you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, visit Account Management Centre.
If you live in the European Union or U.K. and you wish to exercise your right to restriction of processing or your right to object to processing, contact the company's EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstraße 1a+b, 97080 Würzburg, Germany or by email at [email protected]. If you do not live in the European Union or U.K. but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Garmin International, Inc. at [email protected].
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