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AU Warranty / Availability of Repair Facilities & Parts

Garmin Warranty / Availability of Repair Facilities & Parts

On this page, Garmin customers in Australia will find detailed warranty information; information regarding availability of repair facilities and parts including for out of warranty service; certain other information regarding repair or replacement of a Garmin product; and how to contact us in Australia for further information.

Limited Warranty

This warranty is given by Garmin Australasia Pty Ltd (Garmin Australasia)

Application of Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products. Garmin Returns Australasia, PO Box 684 Seven Hills, NSW 1730, Australia. Phone: 1-800-235-822. Email: [email protected]

One Year Consumer Products Limited Warranty

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin Australasia will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labour, provided that the customer shall be responsible for any transportation cost. This Limited Warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; (v) damage to a product that has been modified or altered without the written permission of Garmin, (vi) damage to a product that has been caused by connection to power and/or data cables that are not supplied by Garmin. In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. This product is intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data.

This Limited Warranty also does not apply to, and Garmin is not responsible for, any degradation in the performance of any Garmin navigation product resulting from its use in proximity to any handset or other device that utilizes a terrestrial broadband network operating on frequencies that are close to the frequencies used by any Global Navigation Satellite System (GNSS) such as the Global Positioning Service (GPS). Use of such devices may impair reception of GNSS signals.

If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin at Garmin’s sole option will: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. Such remedy shall be your sole and exclusive remedy under and for any breach of this limited warranty.

Before seeking warranty service, please access and review the online help resources available on support.garmin.com/en-AU/. If your device is still not functioning properly after making use of these resources, contact a Garmin Authorized service facility in the original country of purchase or follow the instructions on support.garmin.com to obtain warranty service. If you are in Australia, you can also call 1-800-235-822.

If you seek warranty service outside of the original country of sale or purchase, Garmin cannot guarantee that the parts and products needed to repair or replace your product will be available due to differences in product offerings and applicable standards, laws and regulations. In that case, Garmin may, in its sole discretion and subject to applicable laws, repair or replace your product with comparable Garmin products and parts, or require you to ship your product to a Garmin Authorized Service facility in the country of original purchase or to a Garmin Authorized service facility in another country that can service your product, in which case you will be responsible for complying with all applicable import and export laws and regulations and for paying all custom duties, V.A.T., shipping fees and other associated taxes and charges. In some cases, Garmin and its dealers may be unable to service your product in a country outside of the original country of purchase or return a repaired or replaced product to you in that country due to applicable standards, laws or regulations in that country.

Online Auction Purchases Products purchased through online auctions are not eligible for rebates or other special offers from Garmin warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.

Purchases made within Australia or New Zealand can be returned to the Garmin Service Centre as per below instructions.

Procedure for Claims Under Limited Warranty

To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin retains the exclusive right to either repair or replace the unit with a factory refurbished unit or new unit at its sole discretion. The same policy shall apply to software. To obtain warranty service, please complete these two easy steps:

STEP 1: Contact Garmin Technical Support to receive an RMA number.

Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.
Phone: 1 800 235 822
Email: [email protected]

STEP 2: Ship the unit, along with the RMA number, to Garmin.

Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

RMA Number: (insert your RMA number here - see above)
Garmin Returns Australasia
PO Box 684
Seven Hills, NSW 1730
Australia

Availability of Repair Facilities & Parts, Including Out of Warranty Service

Garmin products, including its wearable products, include complex integrated components. Repair of integrated component parts, such as cracked screens or broken integrated bands, may not be possible outside of Garmin factory conditions. Therefore, facilities or spare parts may not be available for the repair of such components.

Where an out of warranty service is sought for such a broken component, Garmin Australasia in its discretion may offer to sell a whole new or a factory refurbished product as a replacement for the broken product. This information applies only to out of warranty service, to which neither the consumer guarantees under the Australian Consumer Law nor our warranty applies, for example a screen broken through misadventure. For in warranty service, please see Limited Warranty.

Repair or replacement of a Garmin product

Please note the following prescribed notice under the Australian Consumer Law in respect of repair or replacement of a Garmin product

  • Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data.
  • Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Additional Resources

Parallel imports: https://www.accc.gov.au/consumers/sales-delivery/buying-parallel-imports
Proof of purchase: https://www.accc.gov.au/consumers/prices-surcharges-receipts/receipts-proof-of-purchase
Identifying genuine business: https://www.accc.gov.au/consumers/consumer-protection/identifying-a-genuine-business

Contact for Further Information

If you require further information in regards to either in-warranty or out of warranty service, please contact the Garmin Australasia Product Support Team on:
Telephone: 1-800-235-822
Email: [email protected]