Last updated: March 29, 2018
“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Garmin
Personal data that is processed when you communicate with Garmin:
When you interact with our customer support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the Garmin products you own, such as their serial numbers and dates of purchase. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys.
Purpose and Legal Ground:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Garmin’s legitimate interests in providing quality product support.
Personal data that is processed when you use Garmin’s live location-based services:
When you use Garmin’s live location-based services, such as weather, local search, safety cameras, traffic, fuel prices, parking, LiveTrack, Foursquare, Flinc, Glympse, and multi-modal routing, within our apps, we collect personal data, such as your device identifier and location. We also may create transactional logs that are useful in diagnosing service issues.
Purposes and Legal Grounds:
(a) Garmin processes your device identifier and location for the purpose of authorizing and fulfilling requests for live location-based services. The legal ground for this processing is performance of a contract.
(b) Garmin processes your sign-in or authorization credentials for third-party service providers for the purpose of authenticating with the third party and facilitating the provision of certain live location-based services within our apps, such as Flinc or Foursquare. The legal ground for this processing is your consent. You can withdraw this consent at any time by disconnecting the third-party live location-based services within our apps.
(c) Garmin processes your location for the purpose of collecting floating car data (FCD) when using free traffic services within certain apps. The legal ground for this processing is your consent. You can withdraw this consent at any time by discontinuing use of free traffic services or purchasing a traffic subscription.
Personal data that is processed when you use Navigon Select Telekom Edition apps:
When you use Garmin’s Navigon Select Telekom Edition apps or make an in-app purchase through a Navigon Select Telekom Edition app, we collect personal data, such as your device identifier.
Purpose and Legal Ground:
We use this information to verify that you are a subscriber of the Telekom Select provider. We also use this information to process in-app purchases through the Telekom Select provider. The legal ground for processing this information for these purposes is performance of a contract.
Personal data that is processed when you opt in to marketing emails through our Cruiser app:
When you opt in to marketing communications through the Cruiser app, we collect your name and email address. We process this information to create a myNavigon account for you and register your app to that myNavigon account. The legal ground for processing this information for this purpose is Garmin’s legitimate interests in providing quality customer support and sending marketing communications relevant to your interests and purchased Garmin products and services. We also process this information to send you emails about Garmin products and services. The legal ground for processing this information for this purpose is your consent. You may withdraw your consent at any time through your myNavigon account.
Categories of Recipients of Personal Data
We may share FCD with third parties, such as traffic service providers and partners, for purposes of improving the quality of our products and services.
Live location-based service providers:
We may need to share your location, heading direction, speed, or hashed device identifier to third-party location-based service providers, such as Cyclops, Foursquare, HERE, or other providers, for the purpose of providing the requested service. The legal ground for processing this information for this purpose is performance of a contract.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
Transfers of Personal Data
Garmin is a global business. To offer our products, apps and services, we may need to transfer your personal data to other Garmin companies in other countries. View Garmin-owned companies. Personal data regarding individuals who reside in a country in the European Economic Area or in Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by Garmin International, Inc.
Any transfers of personal data from Garmin companies in the European Economic Area ("EEA") or Switzerland to Garmin International, Inc. in the United States are done pursuant to European Commission approved Model Contractual Clauses.
All Garmin companies are required to follow the privacy practices set forth in this Privacy Statement.
Retention of Personal Data
We will retain your personal data contained in server log files for thirty (30) days. We will retain your personal data contained in analytics and FCD indefinitely. In addition, see below under “Your Rights” for a description of your right of erasure.
Data Controller and Data Protection Officer
If you reside in a country in the European Economic Area or in Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, which is located at Beethovenstraße 1a+b, 97080 Würzburg, Germany. Garmin’s EU Data Protection Officer is located at the same address and can also be reached by email at [email protected].
If you reside outside of the European Economic Area and Switzerland, then the personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151st St., Olathe, Kansas 66062, which you can also contact by email at [[email protected]]mailto:[email protected]).
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Garmin access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages.
To request access to or rectification, portability or erasure of your personal data, or to delete your Garmin account, contact our product support team.
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact Garmin’s EU Data Protection Officer at Garmin Würzburg GmbH at Beethovenstrasse 1 A & B, 97080 Würzburg, Germany or by email at [email protected]. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Garmin International, Inc. at [email protected].