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Caution - Incident Detection & Assistance Requirements

Garmin Connect does not contact emergency services on your behalf. When an incident is detected or you request Assistance from your device, Garmin Connect will send your name and location to your emergency contacts. Your location is determined using our LiveTrack activity tracking feature. LiveTrack creates a real-time feed of your location and data during an activity.

Emergency contact information can be set up by the user within Garmin Connect Mobile. Incident Detection and Assistance are supplemental features and SHOULD NOT be relied on as primary methods to obtain emergency assistance:

Incident Detection and Assistance will only function as designed if ALL of the following conditions are in effect:

  1. The Garmin device has LTE service enabled, or the device is connected to a smartphone via Bluetooth and connected to the Garmin Connect Mobile application.
  2. GPS is enabled on the Garmin device.
  3. The device and/or smartphone are in an area of network coverage where data is available.
  4. The emergency contact's phone is capable of receiving text messages (standard text messaging rates may apply) and/or email.