We have identified a potential safety issue involving the quatix watch. Given our longstanding commitment to safety and customer satisfaction, we are voluntarily recalling all quatix watches. The issue involves the battery being too close to the watch housing in some watches, which, when combined with salt water or heavy perspiration, can cause a small burn on the skin under the watch. We have received 1 report of this occurring.
The following serial number ranges are subject to this recall and should be returned for a free replacement. You can find the serial number on the rear casing of the watch.
- 337000001 through 337009999
- 37R000001 through 37R009999
You will need a return merchandise authorisation (RMA) for a refund. Please send an email to [email protected] and include the following information:
- Shipping address
- Primary phone number
- Serial number
- Email address