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I get to live vicariously through callers. I love a great adventure. When somebody calls from Alaska saying their Oregon® has stopped working, I get the pleasure of living their freezing adventure while sitting at my desk in flip flops and drinking coffee.
— Reid, product support specialist
Q: Is your Contact Center a typical “Call Center?”
A: Our first and foremost priority is to take care of our customers. We pride ourselves on striving for a “1 call resolution” no matter how long the call takes. The customer always comes first.
Q: What do you look for in a product support specialist at one of your contact centers?
A: We are looking for someone who has great customer service skills and has a passion for technology.
Q: How many Contact Center locations does Garmin have?
A: We have 3 locations: Olathe, Kansas; Kansas City, Missouri; and Salem, Oregon.
Q: What are the hours of the consumer product support contact center?
A: 8 a.m. to 7 p.m., Monday through Thursday; and 8 a.m. to 5 p.m., Friday
Q: What are the hours of the aviation product support contact center?
A: 7 a.m. to 7 p.m., Monday through Friday.
Q: What is included under Aviation Product Support?
A: Aviation product support contact center, aviation field service engineering, aviation training and aviation warranty administration.
Q: What are some of the perks the Contact Center offers a “tech-fanatic?”
A: You would have access to the latest and greatest Garmin products, and you would be encouraged to take the products home to use in your personal life.
More questions? See our list of general FAQs