Samsung Mobile Navigator FAQs
Click on a category or scroll below to view FAQs:
Free Trial
Purchase & Activation
Map Viewer
DVD (Software)
Updates
More Help
Free Trial
Q. How does the free trial work?
A. You can start the 14-day trial whenever you like. All you need to get started is an Internet connection. At the end of the trial period, you will need to either buy the software or use the free Map Viewer mode. (Note that Map Viewer doesn’t have all the features that the full product has).
Q. What if I don’t have Internet service with my phone plan?
A. You can also use Wi-Fi or Internet service through your PC (ActiveSync Desktop Passthrough). Any Internet connection will work.
Q. What features can I use during the trial period?
A. The software isn’t limited in any way during the trial period.
Purchase & Activation
Q. How do I purchase?
A. When the software starts, choose “Purchase & Go” and then follow the directions.
Q. Is the transaction secure?
A. Yes, payment is done via a secure connection.
Q. In Europe, is VAT charged?
A. Yes, it’s already included in the price. We will send you a confirmation e-mail to the address you provide that will show the exact amount paid for VAT.
Q. What if there’s a problem with my card during the transaction?
A. Your credit card will not be charged until you confirm the purchase details. After you approve the transaction you will see a confirmation message stating that the purchase is complete and showing your Product Key, which you will use to activate the software on your handset. If you do not see this message, it is still possible that the purchase completed but the confirmation couldn’t be returned. Any attempt to re-purchase the software will be denied if the original transaction was successful, so you cannot be charged twice.
If you do not receive your Product Key, or if you experience any other problems when trying to purchase the software, please contact Garmin.
Q. Can I use the software on different phones?
A. The software is locked to your phone not to the SIM card. You can transfer your license to a new phone by installing and re-using the same Product Key. You can only transfer the software to a new phone once every 6 months.
Q. What if my phone gets completely reset or erased?
A. You can install the software again by simply inserting the memory card containing the software into your handset. When prompted, if you have purchased the software, you will enter your Product Key. The 6-month transfer restriction mentioned above doesn’t apply if you are re-installing to the same phone. It only applies if you change to a different handset.
Map Viewer
Q. What is Map Viewer mode?
A. Map Viewer allows you to view a moving map and search for addresses and businesses. It is a limited version of the full product. With the full product you can also calculate routes, navigate with voice guidance, record track logs, use Garmin Online services, and do postcode searches (where supported).
DVD (Software)
Q. What’s on the DVD?
A. The DVD contains detailed maps and software for installation of the Samsung Mobile Navigator to your data card. For the detailed map coverage refer to Maps tab on the website.
Updates
Q. How do I purchase the latest map and software?
A. To get the latest map data for your area and the latest software, click the ‘Download’ links found under the Maps tab at samsung.garmin.com.
Q. How do I load all of the European maps onto a card?
A. For the whole of the European mapping region to be loaded on to your Samsung Navigator software you will require around 1.4GB of free space on a micro SD card. The full European map region can be installed from the DVD supplied with your phone or downloaded here; once you have selected this link please read the Important Safety and Product Information and follow the onscreen instructions.
Q. Where can I find the latest update for my software?
A. You can download latest updates from here.
More Help
Where can I find documentation?
You can use the built-in Help that is part of the software, or you can download the Owner’s Manual here.
What happens if I have a question that hasn’t already been answered?
You may contact support via email:
Samsung.Europe@Garmin.com (Europe)
samsungbrazil.support@garmin.com (Brazil)
samsungmexico.support@garmin.com (Mexico)
or call support in one of the following countries.
| Country: | Phone Number: |
| Ireland (353) | 1800932806 |
| Italy (039) | 800897549 |
| Spain (034) | 800300695 |
| Sweden (046) | 0200896814 |
| UK (044) | 08082389160 |
| Denmark (045) | 00 +800-42764658 |
| Finland (358) | 999 +800-42764658 |
| Norway (047) | 00 +800-42764658 |
| Poland (048) | 00 +800-42764658 |
| Portugal (351) | 00 +800-42764658 |
| Brazil (055) | 001-866-754-4093 |
| Mexico | 0800-8911133 |
