ANT Agent — Troubleshooting

Pairing

If you have problems pairing your Garmin device, try the following:

• Verify that your USB ANT stick is connected properly.
• If using a Forerunner 405, ensure the unit is out of power save mode. See owner's manual for more information
• Verify that pairing is enabled on your Garmin device:

Forerunner 50: To enable pairing, follow these steps:

1. Press MODE to the Train page.
2. Press and hold Start/Stop for Settings.
3. Press the View button until the display reads "Tx Pair".
4. Verify "TX Pair" is ON.

Forerunner 405: To enable pairing, follow these steps:

1. Press and hold Menu.
2. Scroll and select Settings.
3. Scroll and select ANT + Sport.
4. Scroll and select Computer.
5. Verify Pairing is On.

• Right-click the Garmin ANT Agent icon in the Windows system tray, select Pair with New Devices, and verify that pairing is enabled.

Transferring Data

If you transfer data to your computer, the Garmin ANT Agent will not detect the device again until it has new data (or the Garmin ANT Agent has pending data to send to the device.)

If you transfer data to one computer, you cannot transfer it to a second computer unless you add new data or "force send" data. The second computer will not detect the device until it has new data or detects the device has "force send" set.

If you have problems transferring data, try the following:

• Verify that your USB ANT stick is connected properly. For optimal performance, use a USB port on the front of your computer and keep the area free of clutter.
• Verify that there are no timers running or active training sessions on your Garmin device.
• Create a new "dummy" training session on your device. Start the timer, stop it after a few seconds, and then save the data.
• For Forerunner 405 users, set the device to Force Send the data.

To enable a Force Send, follow these steps:

1. Press and hold menu on the bezel to enter the Main menu.
2. Scroll and select Settings.
3. Scroll and select ANT+Sport.
4. Scroll and select Computer.
5. Scroll and select Force Send.
6. Turn "Force Send" ON.

If you continue to have difficulty contact product support: www.garmin.com/support.