Q: What are the valid purchase periods for the promotion?
A: The purchase period is from 1st March 2012 – 5pm on 31st December 2012. Claims made with purchases dated outside of this purchase period will be deemed invalid and ineligible for the free update.
Q: Once I’ve bought my product within the valid purchase period, how long do I have to enter the promotion and receive the update?
A: Entries close at 5pm on the 31st January 2012. Claims received after this date will be deemed invalid and ineligible for the free update.
Q: What does a Garmin Lifetime Map Update give me?
A: The Garmin Lifetime Map Update gives you access to the newest map information on the streets, highways and points of interest as soon as new content is available. Then, you can download the new data to your device, retrieving up to four updates per year. For more information visit the Garmin Lifetime Map Update product page.
Q: What area does the Garmin Lifetime Map Update cover?
A: Major metropolitan areas throughout Australia and New Zealand.
Q: How long is the Garmin Lifetime Map Update valid for?
A: The life of the 1 Garmin GPS unit that the update is installed on, or until Garmin no longer receives map data from its third party supplier, whichever is shorter.
Q: How do I receive my Garmin Lifetime Map Update?
A: You will be issued a code which will be sent to your nominated email address (given at the time of entry). You should then follow the instructions provided in the email to complete the download and activate it on your Garmin GPS.
Q: What proof of purchase do I need to be valid for the update?
A: You need an image of your purchase receipt and an image of the serial number from your GPS.
Q: Can I elect to have my Garmin Lifetime Map Update sent to me via post?
A: No, you can only receive the update via an emailed code, which can then be used to download your Map Update via your computer.
Q: After I enter the promotion, how long will it take for me to receive my Garmin Lifetime Map Update code via email?
A: You will receive your code within 8 weeks of entering.
Q: How long will my Garmin Lifetime Map Update take to download?
A: This map update may take up to several hours to download and is not for use with dial-up Internet access or Satellite Internet Providers. Actual download speeds may vary.
Q: What products are valid purchases to enter the promotion?
A: nuvi 30, nuvi 40 and nuvi 50
Q: I bought my product within the promotional purchase period, from eBay. Is this valid?
A: No. Purchases made through any online bidding or auction websites are not permitted.
Q: Can I claim more than once?
A: Multiple claims are permitted, subject to the following:
(a) Only one claim permitted per specified purchase requirement (you will need to purchase one product per claim).
(b) Each claim must be submitted separately and in accordance with claim requirements.
(c) A maximum of three claims per person is permitted.
A: No. You must retain your original purchase receipt and original serial number for all claims. Often the mailed or electronic copies of these documents can be indecipherable, and we will need you to present these documents to validate your claim. In the event that we ask you to present these and you cannot, your entry will be deemed invalid.
Q: I do not want the Garmin Lifetime Map Update. Can I exchange this for another product download?
A: No. The map update is not transferable or exchangeable, and cannot be taken as cash.
Q: My product comes with Whereis mapping, however I’d like to receive my Lifetime Map Update containing Navteq mapping, is this OK?
A: No. Every valid claim received will each be awarded with the gift of a downloadable Garmin Lifetime Map Update to correspond with the preloaded mapping in the valid product purchased. If a your product contains Whereis mapping, you will receive a Lifetime Map Update for Whereis mapping (part number 010-D0290-00) valued at $199. If your product contains Navteq mapping, you will receive a Lifetime Map Update for Navteq mapping (010-D1185-00) valued at $199.
This will be determined by the part number you input on your entry form. The Lifetime Map Update will only work wif the correct part number is selected.
A. No, this is a direct redemption. All valid entrants in the Bonus Lifetime Map Update promotion will receive the Map Update.
A: Yes, so long as the Garmin GPS is purchased between 1st March 2012 and 5pm December 31st 2012. The GPS must be a model which is eligible for entry into the promotion.
Q: I’ve lost the mailing address to mail in my proof of purchase and barcode. What is it?
A: Attn: Promotions
Garmin New Zealand
PO BOX 91902 Auckland Mail Centre, Auckland, 1142
Q: What computer requirements do I need to successfully download my map update?
A: High-speed internet access is required. Not for use with dial-up or mobile broadband internet access. Includes USB device drivers. You will need 2 GB of disk space to run this update.